Publications

This page will be updated regularly.

DISSERTATION (Thomas Langenberg)

  • Information Exchange in User Communities: A Study of Individual Level Determinants and Firm-Level Effects in the U.S. Snowsports Industry, Thomas Langenberg, 2007
    • Abstract: In this dissertation I examine information processing in communities of product technology users – that is the question of how individual level information exchange in networks of personal relationships influences firm-level outcomes. I draw on research in the field of user innovation, personal influence, social network analysis and technological change to study how communities of product technology users influence a firm’s competitive position in the U.S. freestyle skiing industry. My empirical data stems from qualitative interviews, archivalrecords and a survey of ski enthusiasts. The results show that besides exposure to industry information, exposure to interpersonal information exchange influences an individual’s perception of how credible a selected ski firm is when it comes to driving change within the industry. The dissertation makes several important contributions. First, it sheds light into the determinants of individual level information exchange in user communities and emphasizes potential effects on firm-level outcomes. Second, the dissertation helps managers to understand how user communities can be used to develop, launch, and market innovative products and ideas.

WORKING PAPERS // WORK IN PROGRESS

  • What is the source of Firm Celebrity Status? A Study of the Relation between Information Exposure and Emotional Responses toward Selected Firms, Thomas Langenberg, 2007, work in progress
    • Abstract: In this paper, I study the firm celebrity creation process – that is the question of when, how, and why firms gain market popularity. I draw on previous research in this field and examine the sources of firm celebrity. More precisely, I examine how exposure to industry information affects an individual’s perception of a selected firm’s credibility to cope with industry level changes. My empirical data stems from qualitative interviews and a survey of ski enthusiasts in the U.S. freestyle skiing industry. The results show that besides exposure to industry information, exposure to interpersonal information exchange in user communities influences an individual’s emotional response toward a selected firm. This paper contributes to the discussion about the sources of firm celebrity. Avenues for further research in this field are discussed.

TEACHING CASES

  • ASW.com – Monetizing Connectivity?, Thomas Langenberg and Alexander Schellong, 2007, Teaching Case, published in the PNG Working Paper Series at Kennedy School of Governance, Harvard University

SPONSORED STUDIES

CONFERENCE PAPERS and BOOK SECTIONS

  • Mergel, I./Langenberg, T. (2007): Sustainability of online ties, in: Friemel, T. (Ed.): Applications of Social Network Analysis, UVK Universitaetsverlag Konstanz, Konstanz, Germany, pp. 51-71.
  • Effective Citizen Relationship Management: Hurricane Wilma and Miami-Dade County 311, Alexander Schellong and Thomas Langenberg, 2006, conference paper, 7th Annual International Conference on Digital Government Research, DG.O, 14.-18. May, Atlanta, GA. (in review)
  • Die Rolle der Neuen Informations- und Kommunikationstechnologien in der Kommunalpolitik des 21. Jahrhunderts, Thomas Langenberg and Alexander Schellong, 2005, in: Stock, Alexander/ Kegelmann, Jürgen (Hrsg.) “Kommunalpolitik der Zukunft: partnerschaftlich und professionell”, ibidem, Stuttgart. (forthcoming)
  • Electronic Governance, Thomas Zwahr and Matthias Finger, 2005, Article submitted to the Encyclopedia of Digital Government, edited by Prof. Dr. Ari-Veikko Anttiroiko, Department of Local Government Studies, FIN-33014 University of Tampere, Finland
  • Bürgerpartizipation und Bürgerorientierung – Chancen für die Kommunalverwaltung, Alexander Schellong and Thomas Langenberg, 2005, in: Stock, Alexander/ Kegelmann, Jürgen (Hrsg.) “Kommunalpolitik der Zukunft: partnerschaftlich und professionell”, ibidem, Stuttgart. (forthcoming)
  • Towards Electronic Governance – Gaining Evidence for a Paradigm Shift in Governance from Federated Identity Management, Thomas Zwahr, Pierre Rossel and Matthias Finger, 2005, Paper presented at the 5th European Conference on eGovernment, Antwerp, Belgium, June 16-17, 2005
  • Towards Electronic Governance – A Case Study of ICT in Local Government Governance, Thomas Zwahr, Pierre Rossel and Matthias Finger , 2005, Paper presented at the National Conference On Digital Government Research, May 15-18, 2005, Atlanta
  • More than digitisation – The Transformative Potential of e-Governance., Thomas Zwahr, Philipp Müller and Matthias Finger, 2005, Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS’05) 2005. Big Island, Hawaii
  • Enhancing the e-Governance model: Enterprise Architecture as a potential methodology to build a holistic framework, Thomas Zwahr and Matthias Finger, 2004, Proceedings of the International Conference on Politics and Information System: Technologies and Applications. Orlando, Florida, USA
  • Critical Steps towards e-Governance: A Case Study Analysis, Thomas Zwahr and Matthias Finger, 2004, Proceedings of the 4th European Conference on E-Government 2004. Dublin, Ireland

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